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Support Center

We're here to help you with any questions or issues

24/7 Response Ready
98% Satisfaction Rate
15m Avg. Response Time
Here to Help Always Available

đź’¬ Chat with Us

Fastest way to get help with instant messaging support

Instant Response
Mon–Sat, 10am–5:30pm EAT
Chat on WhatsApp

đź“ž Phone Support

Speak directly with our support team for immediate assistance

Direct Team Access
Mon–Sat, 10am–5:30pm EAT
Call +256 708 484479

🏢 Visit Our Offices

Meet us in person at our convenient locations in Kampala

Multiple Locations
Mon–Sat, 10am–5:30pm EAT
Kampala Road Branch

Mabirizi Complex, Kampala Road

Parliamentary Avenue

Jumba Plaza, Parliamentary Avenue

Ggaba Road Branch

Near Green Valley Hotel, Ggaba Road

📧 Email Support

Send us detailed queries and receive comprehensive responses

24-hour Response
Detailed Support
Email support@buyandsellcrypto.online

Frequently Asked Questions

Quick answers to common questions

What are your trading hours?

Our OTC trading desk operates Monday to Saturday, 10:00 AM to 5:30 PM East Africa Time (EAT). For urgent trades outside these hours, please contact us via WhatsApp.

What is the minimum trade amount?

The minimum trade amount for our OTC services is $5,000 USD. There is no maximum limit for institutional clients.

How long does settlement take?

Most trades are settled within 2-24 hours. Larger transactions may take up to one business day for complete processing and verification.

Which currencies do you support?

We support multiple cryptocurrencies (BTC, ETH, USDT, SOL, BNB, USDC) and fiat currencies including UGX, USD, NGN, KES, TZS, and more.

Do you provide educational resources?

Yes, we offer comprehensive crypto education through our NUCROTECH Crypto Academy and upcoming publication of expert-written books and guides.

Is my transaction secure?

Absolutely. We implement bank-level security measures including multi-signature wallets, cold storage, and identity verification for all transactions.

Urgent Support Needed?

For urgent trading issues or time-sensitive matters, contact us directly via WhatsApp for immediate assistance.

Get Immediate Help